Frequently Asked Questions

Long Day Care refers to centre-based childcare services provided by professional staff – also known as 'childcare centres'. Long day care facilities (such as Brilliant Beginnings) typically cater to babies and children up to school-starting ages, enabling parents to work, study or attend other commitments. [Read more: my.gov.au]

Should your child be absent for any reason, we kindly request that you notify the centre prior to 10:00am. If your child is absent due to illness, we may enquire about the nature of the illness so we can minimise any potential impact this may have on other children and families.

Absences are charged as per usual and government rebates will apply, providing all entitlement criteria are in order (see my.gov.au for further details).

We provide children with a range of healthy and nutritious meals – please enquire for a copy of the centre's latest menu. We are a food additive-aware centre, as we feel the health and behavioural benefits can be seen, and our services are compliant with all government safety requirements.

If your child has any special dietary requirements (e.g. for medical or religious reasons), we ask that you please disclose this during enrolment so our staff can work with you to best cater to your child's specific needs. For children with allergies, parents will be required to submit a treatment plan as outlined by the child's physician. Parents are encouraged to speak directly with the service manager to discuss any queries or concerns regarding their child's individual needs.

We welcome children from 6 weeks to 5 years old at Brilliant Beginnings ELC. Our programs are specially designed to meet the developmental needs of different age groups, ensuring each child receives age-appropriate care and education.

We're open Monday through Friday from 6:30 AM to 6:00 PM, excluding public holidays. These hours help accommodate working parents who need flexible childcare options throughout the week.

Our daily fee includes all meals (breakfast, lunch, and snacks), nappies, educational programs, and developmental activities. We prepare fresh, nutritious meals in our kitchen daily, and our Montessori-inspired curriculum is delivered by our professional educators.

Payments can be made using Direct Debit (from a savings account or credit card) on either a weekly or fortnightly basis. All accounts are required to be paid one cycle in advance to maintain enrolment.

Yes. We are a government approved Child Care Subsidy (CCS).

Our centres' operational hours are from 7:00am to 6:00pm, and we encourage parents to arrive by 5:45pm to collect their child (which allows time for a brief chat with staff and the gathering of any belongings). Please do not be late! Parents will be charged $2.00 per minute, per staff member for any child that has not been picked up by 6:00pm. If we are not able to make contact with anyone on the child's 'pick-up list', we will then contact the police for further assistance.